PC Technician II

Toshiba Global Commerce Solutions - External • Durham, NC

107d

About The Position

Toshiba Global Commerce Solutions is seeking a PC Technician II to join our IT Support Services team. In this role, you will deliver advanced technical support services across the TABS/TGCS environments, ensuring seamless end-user experiences through timely diagnosis, troubleshooting, and resolution of hardware, software, and connectivity issues. This position requires a high level of technical acumen and customer service in a fast-paced help desk environment.

Requirements

• Associate degree or equivalent experience.
• Minimum of 5 years of experience in IT support, including troubleshooting and resolving hardware/software failures and networking issues.
• Laptop/PC deployment, asset tracking, and printer support.
• Installing and configuring applications and devices.
• Proven experience in a Help Desk environment and familiarity with ticketing systems.
• Strong understanding of Windows 11, Microsoft Office Suite, Outlook, and antivirus/malware tools.
• Experience with networked multifunction devices and mobile platforms (Android/iOS).
• Working knowledge of Microsoft 365, Windows Deployment Configuration (WDC), and Intune.
• Ability to communicate technical information clearly to both technical and non-technical users.
• Demonstrated customer service skills with a professional and courteous demeanor.
• Strong verbal and written communication skills.
• Highly organized with effective time management skills.
• Ability to work independently and manage multiple priorities simultaneously.

Nice To Haves

• Certifications in A+, Network+, or Microsoft-related technologies are a plus.
• Previous experience supporting enterprise-level environments.

Responsibilities

• Provide day-to-day technical support for desktop systems, workstations, printers, mobile devices, and network connectivity.
• Diagnose, troubleshoot, and resolve complex hardware/software failures and network issues.
• Deploy, replace, and track laptops/PCs while maintaining asset records.
• Install and configure hardware/software systems; support internal IT infrastructure projects as needed.
• Respond promptly and professionally to IT support tickets via phone, email, and voicemail.
• Log support incidents in the ticketing system and escalate appropriately when necessary.
• Maintain password protocols, file system security, and data integrity.
• Provide end-user education and training on basic to advanced applications and system usage.
• Collaborate with 2nd and 3rd-level support teams to ensure issue resolution and escalation management.
• Assist junior technicians and provide guidance when required.
• Perform other related duties as assigned.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees