PC Technical Support Technician

SAIC (Science Applications Int.) • FORT LIBERTY, NC

216d

About The Position

SAIC is actively seeking a PC Technical Support Technician in Fort Liberty, NC. SAIC requires PC Technician to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The PC Technician position shall provide support for day-to-day operations for USARC. The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, desktops, mobile devices, print devices and peripherals. The goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between USARC and USARC enterprise users across multiple domains.

Requirements

• Associates Degree and one (1) year of experience; two (2) years of experience are accepted in lieu of degree.
• Extensive experience with troubleshooting Microsoft OS (Windows 11), Active Directory, Microsoft Office suite via touch labor and remotely.
• DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ certification and maintaining certification through the CompTIA Security+ CE program.
• Must be able to obtain an Interim Secret Clearance prior to employment; must be able to obtain a Secret Security Clearance to maintain employment.

Responsibilities

• Provide front-line and tier 2 support to end users to include interacting with network services, physical devices, software systems, and asset management to restore service and/or identify core problems.
• Resolve technical problems and answer queries by telephone or service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Provide on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
• Troubleshoot software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
• Diagnose, identify, isolate, and analyze software and hardware incidents and problems utilizing historical database records and return equipment to operational status within agreed upon Service Level Agreement parameters.
• Interact daily with supervisor, colleagues, and customers to manage workflow in timely and professional manner.
• Responsible for removal and proper disposal of old equipment and data deemed Classified.
• Operational requirements dictate being onsite Monday through Friday during normal business hours and occasional support during a weekend to support readiness requirements.
• May route calls and/or support ticket to colleagues, command IT support specialists, Tier 3 support, partner vendors, application administrators, or other system support specialists. Alerts management to recurring problems and patterns of problems.
• Responsible for documenting, upgrading, and replacing hardware and software systems.
• Support and maintain user network account information including administration rights, security and system groups.
• Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
• Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, mobile devices, printers, scanners, and any other equipment within the scope of this task.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees