PC Tech / Help Desk

Lobel Financial•Anaheim, CA

6d•Onsite

About The Position

PC Tech/Help Desk, Anaheim, CA. Our goal in IT is to service our companies' end-users; they are our customers. We strive to treat them with a friendly and respectful attitude, every day. Our stable and profitable 40+ year financial services firm is looking for a friendly and personable PC technician/Help Desk person who can help us fulfill that goal. The candidate will work in a small team, on-site, at our corporate office in Anaheim, and support 300+ users (both onsite and remote workers) throughout the United States.

Requirements

Minimum 2+ years IT support experience in Helpdesk/Technical support environment
Experience with PC hardware including setups, repairs, upgrades, reinstallation of Windows PC's (Dell/HP PC experience preferred)
Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain.
Scanning/cleanup of viruses, spyware and malware.
Basic networking experience with DHCP, DNS, and using tools like "ping" to troubleshoot basic connectivity problems.
Ability to install and support Microsoft 365 suite of apps. end-user software applications (off-the-shelf and proprietary)
Ability to troubleshoot basic network printer issues.

Nice To Haves

Great customer service skills over the phone
Great verbal and written English communication skills.
Desire to be helpful at all times to end-users and other IT staff
Above average multi-tasking skills and abilities.
Neat in physical and dress appearance.
Maintain professionalism at all times even if the end-user doesn't.
Excellent troubleshooting and problem solving skills and abilities.
Experience with creating and deploying PC images (Acronis, Ghost, etc)
Experience with remote support software (Screen Connect, RDP, VNC)
Experience with Helpdesk ticket tracking systems (Spiceworks, etc).
Ability to lift/move 50 pounds such as computers, printers, fax machines
Ability to follow-through and create/maintain how-to documentation and for common issues/resolutions.
Ability to research issues, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Experience with email support for Smartphones (Android/IPhone/Blackberry) a plus.
Experience with supporting iPads & Mac is a plus.
IT related education
Microsoft certifications
Windows recovery methods