PC Support Technician

Nissin Foods•Gardena, CA

11d•Onsite

About The Position

Responsible for Nissin Foods deskside technology connectivity and functionality. Supports users through service ticket handling, follow-up, training, troubleshooting, and communications. Expected to install, maintain, and troubleshoot standard computer hardware, software, peripherals, and other approved personal computing devices to ensure that all IT-dependent activities continue to function, while minimizing disruption to clients. OUR FOUNDER, MOMOFUKU ANDO There is only one company that can rightfully claim the Pinnacle of Noodledom. Only one company whose founder, faced with a Japanese food shortage after WWII, invented instant ramen and sparked a 3-minute global revolution. Only one whose spirit of innovation continues to provide simple, nourishing delight to billions of people. Only one that has been loved around the world for more than 60 years. There is only one Nissin Foods. NISSIN IN THE U.S. On a trip to the U.S. in 1966, Mr. Ando noticed Americans curiously eating forkfuls of noodles out of cups, instead of using bowls and chopsticks. With that simple observation, the worldwide Cup Noodles® phenomenon was born. Shortly after, Nissin officially put down its roots in the U.S. In 1972, our Gardena, CA, plant started production of Top Ramen®—the first instant ramen manufactured and sold in the U.S. And ever since, Nissin Foods USA has launched a continuous stream of new and innovative products for hungry, noodle-loving Americans. WHY NISSIN? Nissin Foods celebrates diversity and inclusion both in our brands and how we do business. Why? Innovation is best driven by diverse perspectives, which create unique results. Respect, steady professional growth, and quality work make our team stronger. We welcome quality folks to join Team Nissin and fulfill our mission to “make people happy by creating delicious, convenient and value-oriented Asian-inspired meal solutions.” If you celebrate innovation and love noodles, you belong here! Nissin Foods is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Requirements

High School Diploma
1+ years’ experience providing end-user technical support or service desk assistance, or PC troubleshooting in a corporate or business environment
Working knowledge of Microsoft 365 applications
Hands-on experience installing, configuring, and supporting computer hardware and accessories
Strong computer skills and excellent phone disposition
Excellent written and verbal communication skills
Ability to foster and maintain relationships
Organizational skills with the ability to multi-task

Nice To Haves

Associates or bachelor’s degree in IT, Computer Science, Information Systems or related field
Technical Certificate or coursework in IT (technical or trade school experience)

Responsibilities

Thorough knowledge of Windows 11 PRO, and Microsoft Office 365.
Install software, set up and support (desktop, laptop, Surface) and all other IT related devices.
Troubleshoot and diagnose standard computer hardware and software (desktop/laptop/Surface level).
Respond to IT support requests from clients as related to hardware and software issues via multiple sources and referred tickets.
Enter call data into the ticket tracking system.
Interact with clients in a courteous and professional manner.
Communicate updates on issues in a timely manner to ensure client satisfaction and productivity.
Seek technical assistance or escalate problems when necessary.
Ensure compliance with IT policies and data consistency.
Update OS and ensure security applications are installed and active and up to date on all devices.
Assist local and remote users such as brokers and sales managers. (This includes our Pennsylvania, South Carolina locations, and traveling Nissin Foods employees.)
Create internal walkthrough videos regarding new software, and software updates for Nissin Foods (USA) Co., Inc.
Assist administration with IT billing and purchase orders for technology purchases, including maintaining a spare parts inventory.
Ensure that old hardware is properly disposed of through the appropriate channels.
Managing department’s hardware and software assets, ensuring equipment and licensed software are tracked and maintained in line with current policies and procedures.
Ensure that information and systems are protected in a manner consistent with Nissin Foods USA Co., Inc. security policy, procedures, and standards.
Performs related duties as assigned.