This position will be used to fill a full-time permanent, Information Systems Support Specialist position within the Office of Information Technology located in the Arundel Center in Annapolis, MD. This position provides lead training for cloud solutions such as G Suite, serves as an ongoing adoption analyst for new technologies, solves deployment challenges, and works to create CM knowledge bases/artifacts for all County staff. Provide secondary technical support for customer support center, including cloud-based applications such as G Suite and other office automation software. A background check is required for this position. This position will be the change manager and primary point of contact for low/mid-level complexity projects, lead the process of planning and delivering end-user training services; communicate the features and benefits of office automation solutions, aid in the analysis, design, testing, and support activities for adopted solutions; develop adoption strategies and incorporate them into planning documents; design surveys to measure change readiness, usage, and satisfaction; conduct needs analysis to identify business requirements and end users' needs that may include training and evaluation; and support daily activities of the County Help Desk to include answering trouble calls and providing Tier 2 software resolutions. This is an operational position to include training projects and working directly with end users to ensure a full understanding, troubleshooting, and usage of new technologies. In addition to specific project activities, technical support will include supporting a variety of computer platforms and software. These systems include PCs and Tablets, software such as G Suite, and similar technologies.