PC Support Tech II

Warren Administration Company • Midland, TX

3d

About The Position

The PC Support Tech II is responsible for providing support for all PC hardware and software help calls for all supported Warren companies. This position will work closely with IT management, IT PC support members, internal customers, and outside vendors to ensure that personal computers, devices and servers are running optimally. Assists in identifying issues with systems as well as performing general maintenance and upgrade tasks. Some travel (day and overnight), off-hours maintenance, and extended hours’ support are required.

Requirements

• Associate degree (A.A.) or equivalent from two-year college or technical school; or four (4) years related experience and/or training; or equivalent combination of education and experience.
• Expert knowledge of Windows 10 Pro and working knowledge of Windows Server 2016-2022.
• Expert productivity software knowledge of O365 suite of applications including Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, and Teams.
• Working knowledge of Active Directory, Windows Server OS, DHCP, DNS, VMware, IP Networking, SCCM and WSUS.
• Understanding of mobile device management software, Software-as-a-Service (SAAS) platforms, and cloud methodologies.

Responsibilities

• Provide extended support, training, and instruction to users in use of equipment, software, and manuals in order to solve problems.
• Provide problem determination and takes corrective action for PC hardware/software failures in a professional, timely manner.
• Create help tickets in ticket tracking software for all help requests.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Load specified software packages such as operating systems, endpoint protection, CAT applications, office products, and other 3 party programs on computer.
• Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Recommends or performs actions to correct problems including assisting network, telecom, and server teams with on/offsite issues when required.
• Provides updates, status, and completion information to supervisor, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

Benefits

• We offer health, dental, vision, life, and more as a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree