PC Support and Network Support
About The Position
Key Responsibilities: 1. PC Support: Provide technical support for desktops, laptops, and peripheral devices (printers, scanners, etc.). Install, configure, and maintain operating systems, software, and hardware. Troubleshoot and resolve issues related to applications, system performance, and hardware malfunctions. Assist with the setup and reinstallation of computers and related devices. Maintain an inventory of IT equipment and ensure timely updates or replacements. 2. Network Assistance: Support the setup, configuration, and maintenance of network systems, including routers, switches, and firewalls. Monitor network performance and troubleshoot connectivity issues. Assist in maintaining servers and ensuring network security protocols are followed. Provide remote and on-site technical guidance to end users for network-related problems. Collaborate with IT teams to implement upgrades and optimize network efficiency. 3. End-User Support: Respond to help desk tickets and provide timely resolutions to user-reported issues. Educate users on best practices for system and network usage. Document technical procedures, solutions, and troubleshooting steps for future reference. 4. General IT Support: Ensure compliance with organizational IT policies and standards. Participate in IT projects, such as system migrations or network upgrades. Stay updated on emerging technologies and recommend improvements to existing systems.
Requirements
- Strong knowledge of operating systems (Windows) and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and hardware.
- Excellent problem-solving and communication skills.
- BS degree in computer science, Information Technology
Nice To Haves
- Certifications like CompTIA A+, Network+, or equivalent are a plus.
Responsibilities
- Provide technical support for desktops, laptops, and peripheral devices (printers, scanners, etc.).
- Install, configure, and maintain operating systems, software, and hardware.
- Troubleshoot and resolve issues related to applications, system performance, and hardware malfunctions.
- Assist with the setup and reinstallation of computers and related devices.
- Maintain an inventory of IT equipment and ensure timely updates or replacements.
- Support the setup, configuration, and maintenance of network systems, including routers, switches, and firewalls.
- Monitor network performance and troubleshoot connectivity issues.
- Assist in maintaining servers and ensuring network security protocols are followed.
- Provide remote and on-site technical guidance to end users for network-related problems.
- Collaborate with IT teams to implement upgrades and optimize network efficiency.
- Respond to help desk tickets and provide timely resolutions to user-reported issues.
- Educate users on best practices for system and network usage.
- Document technical procedures, solutions, and troubleshooting steps for future reference.
- Ensure compliance with organizational IT policies and standards.
- Participate in IT projects, such as system migrations or network upgrades.
- Stay updated on emerging technologies and recommend improvements to existing systems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
