PC & Printer Break/Fix Technician

Kforce•Seattle, WA

33d•Onsite

About The Position

This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. This is a team-based group of self-starting, technical/mechanical delivery professional. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both company and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the business in a profitable manner and within budget. It is imperative that the PC & Printer Break/Fix Technician understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues. High School diploma/GED or equivalent, plus additional hardware technology training

Requirements

High School diploma/GED or equivalent, plus additional hardware technology training
Strong mechanical aptitude, working with tools and various alignment apparatus.
Alignment with customer's business needs while maintaining contractual commitments
Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers; May also involve third party software, networks and switches
Able to balance and prioritize multiple activities and issues
Successful cause and effect understanding of financial perspectives on the business
Strong interpersonal verbal/written skills - especially in person, on a customer site; This is critical to relationship building and expectations
Attention to detail and commitment to administrative responsibilities
Exercise solid business based decision making skills, taking appropriate risk to insure that both the company's and the customer's business need are met
Independent thinking while adhering to standard technological/mechanical and business procedures
Industry/company knowledge that provides solid technology solutions and options to the customer
Ability to quickly and accurately evaluate a technical situation while managing the operational challenges
Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations
Highly skilled at prioritization, planning, working independently all within standard policies and business standards
Availability to work both scheduled and unscheduled overtime
Participate in assigned work during non-traditional workdays, holidays and shift work
Onsite customer facing experience
Technical/mechanical hardware repair experience
Demonstrated technical/mechanical aptitude for learning new technology