Northrop Grumman-posted 4 months ago
$56,600 - $94,400/Yr
Full-time
Remote • Linthicum Heights, MD
Computer and Electronic Product Manufacturing

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We're looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought-leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

  • Provides technical support for computers and associated networks.
  • Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.
  • Connects personal computers and terminals to existing data networks.
  • Performs basic PC configurations.
  • Instructs and assists users in the use of personal computers and networks.
  • Investigates information, network, and communications needs of users.
  • Completes paperwork and other tasks needed to satisfy Security requirements.
  • Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
  • Works with Security to remediate classified data spillage incidents.
  • Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.
  • Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
  • Works with engineers to resolve support issues, escalating to proper personnel where appropriate.
  • Participates in new installations, testing and special projects as needed.
  • Spends significant portions of the day away from the desk supporting users and moving equipment.
  • Provides Windows systems management.
  • Provides off-net environment support.
  • Provides basic network administration.
  • Performs root cause analysis for complex issues and document technical solutions.
  • Works with software vendors to support third party applications.
  • Provides any technical support above and beyond the Tier1/2 support vendor.
  • Monitors ticket queues to ensure SLAs are met.
  • Works after hours, including weekends when needed and/or provides on call support for production-impacting incidents, as needed.
  • Exhibits good communication skills, an energetic approach, and patience with customers.
  • Lifts up to 40 pounds.
  • Supports off-network and lab environments - setup, maintenance, compliance and vulnerability remediation; support client and server domain migration.
  • Provides engineering and manufacturing system support - setup, maintenance, troubleshoot compliance and vulnerability remediation.
  • Sets up and configures rack mount workstations.
  • Provides server application support.
  • Provides engineering application support - install, configure, and troubleshoot engineering applications.
  • Activates and tests network data ports.
  • High School diploma and 4 years of IT related experience; OR an Associates degree and 2 years of IT related experience; OR a Bachelor's degree and 0 year of IT related experience is required.
  • Experience with Microsoft products including Windows Server 10/11, Outlook, Word, Excel, PowerPoint, and Visio is required.
  • Candidates must possess a DoD 8570 IAT level II (or higher) baseline certification (example: Security+ CE); OR must have the ability to obtain the certification within 6 months from start date as a condition of continued employment.
  • Candidates must have a current DOD Top Secret level security clearance, to include SCI access level eligibility based on a closed investigation date completed within the last 6 years OR must be enrolled in the DOD Continuous Evaluation (CE) Program, in order to be considered.
  • Must obtain full SCI access, and be cleared to Special Programs, prior to start (process can take 60-90 days or more).
  • The ideal candidates will have an Associates degree (or similar technical diploma/degree), a Security+ CE, and 3 years of experience with IT related software / hardware, performing as a PC Desktop or Network Support Technician in a classified environment.
  • Experience supporting large user populations in a secure environment.
  • Experience in Active Directory configuring user and computer accounts.
  • Strong understanding of networking principles (such as the OSI model).
  • CompTIA Network+ or equivalent.
  • Other equivalent DOD 8570 IAT level 2 certification(s).
  • Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.
  • Familiarity with DFARS and NIST InfoSec controls.
  • Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels.
  • Experience using ServiceNow in an enterprise environment.
  • Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.
  • Experience supporting VMware VDI (Virtual Desktop Infrastructure).
  • Customer and detail oriented and possess good decision-making ability.
  • Bachelor's degree in relevant discipline.
  • Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.).
  • Active SCI.
  • Flexible work arrangements.
  • Phenomenal learning opportunities.
  • Exposure to a wide variety of projects and customers.
  • Friendly team environment.
  • Exceptional benefits/healthcare.
  • 9/80 work schedule.
  • Great 401k matching program.
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