PC/LAN Technician

Maricopa County (AZ) • Phoenix, AZ

357d • $49,400 - $86,840

About The Position

The PC/LAN Technician performs PC and technical support activities for the Information Technology Center that supports seven Maricopa County departments. The Information Technology Center is a department of 40+ employees across four branches comprised of skilled, diverse, team-oriented individuals. We offer a fun work environment with an emphasis on work/life balance.

Requirements

• Three years of computer/network maintenance, desktop support, or technical support experience
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
• Must possess or have the ability to obtain a valid Arizona driver's license by the time of hire

Nice To Haves

• Associate's degree in Computer Science or a technology-related degree
• PC desktop or help desk support experience
• A+, Net+, Security+, or ITIL certification

Responsibilities

• Respond to requests for technical assistance in person, via phone, email, and chat
• Manage and maintain the ticketing system and keep client documentation up to date
• Answer user questions and provide end-user assistance as required. Work with engineers and admins to resolve Tier 2 and 3 issues
• Deploy computer imaging using SCCM
• Triage issues, isolate and repair PC problems, run diagnostics, and troubleshoot programs
• Configure and install PC hardware/software
• Assist with office moves and new hardware deployments
• Ability to multi-task between customers and technical issues
• Configure mobile devices and manage via MDM (AirWatch)
• Troubleshoot network connectivity from LAN/WiFi, DHCP, DNS, VPN, etc.
• Maintain accurate inventory using asset management tools and conducting asset audits
• Travel to remote sites within Maricopa County facilities
• Other duties as assigned

Benefits

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Employee discounts for goods and services
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees