PC Helpdesk Field Technician

Proliance Surgeons • Seattle, WA

410d • $51,376 - $92,477

About The Position

Proliance Surgeons is seeking a PC Help Desk/Field Technician to provide IT support across various locations in the Puget Sound area. This role involves investigating and resolving technical issues both on-site and remotely, ensuring excellent customer service and effective communication with employees at all levels. The technician will support a user base of approximately 2000 medical industry employees, maintaining hardware and software systems, and collaborating with other technicians and vendors.

Requirements

• Associate degree in Information Technology or similar discipline.
• Minimum 2 years of experience working in a helpdesk environment or 4 years of equivalent experience.
• Experience with Microsoft client and server operating systems.
• Strong written and verbal communication skills.
• Excellent customer service skills and a positive attitude.
• Ability to multi-task and perform effectively under pressure.
• Knowledgeable with LAN/WAN/WLAN technologies.
• Valid WA driver's license and must have own car.

Nice To Haves

• Healthcare experience preferred.
• CompTIA, Microsoft, and ITIL certifications preferred.
• Dialpad phone solution and Citrix experience preferred.

Responsibilities

• Provide on-site technical support for hardware and software to all Proliance locations.
• Provide end user desktop and networking support via phone, email, and in person.
• Deploy and maintain desktops, laptops, PDAs, printers, peripherals, and software at approximately 85 office locations.
• Respond to calls and email requests for technical, desktop, and server support by working on trouble tickets.
• Setup and maintain printer queues for each site and evaluate the overall printing process.
• Maintain inventory control of PC/printer/hardware stock and update the database accordingly.
• Proactively identify, research, and apply solutions to a variety of technical issues.
• Work with 3rd Party vendors and internal customers to accomplish requested technical tasks.
• Troubleshoot problems with server hardware as needed.
• Maintain the health of desktop/laptop devices at care centers, including driver updates.
• Proficiently manage Active Directory tasks such as building new hires, terminations, and creation of security groups.

Benefits

• Health insurance
• Paid time off
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree
• Number of Employees: 251-500 employees