PC Desktop Technician II

Alakaina Family of Companies • IL

142d

About The Position

The Alaka`ina Foundation Family of Companies (FOCs) is looking for a PC Desktop Technician II to support our government customer located in Rock Island Arsenal, Illinois. The PC Desktop Technician II operates and monitors computer equipment. Performs routine tasks to maintain computer equipment and their peripherals. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. Monitors and controls computer systems and applications; maintains a working knowledge of enterprise computing environments; monitors data Communications Network to ensure that network is available to all systems. Trains other operators to use/monitor equipment. Effectively communicates issues/errors/failures to supervisors to ensure timely resolutions. Responsible for maintaining complete log entries for specific systems that is being monitored and for complete and accurate turnover to the succeeding shift operators.

Requirements

• CompTIA Security+ certification required.
• Two to four (2-4) years of IT related experience performing the duties of a PC Desktop Technician.
• High School Diploma or GED or related discipline preferred or have equivalent experience.
• Two to four (2-4) years of experience performing the duties of a PC Desktop Technician preferred.
• Must be proficient with Windows 11.
• Must be proficient with Office 365.
• Exceptional customer service skills.
• Experience with IT ticketing systems.
• Provides guidance and training to less experienced technicians.
• Must be proficient with utilizing remote support tools.
• Must have strong PC trouble-shooting skills.
• Ability to organize, prioritize and meet deadlines.
• Capable of conveying complex information in a simplistic manner.
• Strong critical thinking and problem-solving skills.
• Strong self-starter requiring minimal supervision.
• Able to take proactive measures to prevent problems rather than reactive by nature.

Responsibilities

• Provide desktop support services and respond to and resolve service requests.
• Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.
• Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases.
• Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
• Provide and implement solutions to reported and discerned problems reported on this and related equipment/networks.
• Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.
• Perform computer imaging and re-imaging.
• Assist with possible after-hours support and rotating schedule.
• Other duties as assigned.

Benefits

• Competitive salaries.
• 401K plan with company match.
• Medical, dental, disability, and life insurance coverage.
• Tuition reimbursement.
• Paid time off.
• 11 paid holidays.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees