The PC Analyst's role is to support and maintain computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, equipment, Operating Systems and software while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Encounters with end users primarily originate over the phone and this position provides daily phone support at the Customer Care Center. All Encounters are documented through an ITSM ticketing system. This position may require on-call responsibilities and rotational shift coverage (first, second and third shifts in addition to holidays). This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.