PBX Switchboard Operator-PBX Operations

Nationwide Children's Hospital • Columbus, OH

1d • Onsite

About The Position

Overview: Schedule: Variable Location: Near East Office Building 431 S. 18th Street Columbus, Ohio 43205 Job Description Summary: Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and directs them where they are needed, and reports any telephone problems. Job Description: Essential Functions: Answers incoming calls and directs them to the appropriate department or person. Places outgoing calls as requested by employees and management. Maintains accurate and up-to-date records of all calls made and received. Greets visitors and directs them to the appropriate area or person. Provides general information to callers and visitors as needed. Assists in training and onboarding new staff.

Requirements

• High School Diploma or equivalent, required.
• Knowledge of medical terminology.
• Excellentcommunication,interpersonal, and customer serviceskills
• Ability to multi-task, maintaining accuracy and efficiency.
• Effective computer,spreadsheet, and analytical skills.
• Ability to maintain composure in stressful situations,maintain confidentiality, andrespond quickly to emergency situations.
• Ability to retain and repeat pertinent information.
• Six months of experience as PBX operator or one year of experience with multi-line phones, preferred.

Responsibilities

• Answers incoming calls and directs them to the appropriate department or person.
• Places outgoing calls as requested by employees and management.
• Maintains accurate and up-to-date records of all calls made and received.
• Greets visitors and directs them to the appropriate area or person.
• Provides general information to callers and visitors as needed.
• Assists in training and onboarding new staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED