Part Time PBX Phone Agent

VH Maliha Wheeling Inc•Wheeling, IL

About The Position

The Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service. This position has a set required schedule of Saturdays and Sunday

Requirements

This company operates seven days a week, 24 hours a day.
Generally, the position works Monday through Friday with hours varied based on business demand.
At times it may be necessary to move you from your accustomed work day, to include Saturdays and Sundays, or time of work if business or task assignments demand.
In addition, it should be understood that business needs determines the amount of hours that you work.

Responsibilities

Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain a warm and friendly demeanor at all times.
Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures.
Take and deliver messages according to standards.
Provide information about the hotel.
Be familiar with emergency procedures.
Be familiar with VIP procedures.
Be able to provide accurate directions to the hotel.
Be familiar with the surrounding area of the hotel.
Send/receive guest faxes.
Serve as radio dispatcher, maintaining proper radio and paging procedures.
Record and relay all guest requests and verify completion.
Maintain daily activity log.
Establish and maintain efficient filing system of guest registration cards.
Process wake up calls per the guest’s request.