PBX Operator

Gale Hotels-posted about 1 year ago
Full-time • Entry Level
Miami, FL
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The PBX Operator at Gale Hotels is responsible for efficiently relaying all incoming, outgoing, and in-house calls while providing excellent customer service. This role involves monitoring phone systems, assisting guests with inquiries, and maintaining communication across the hotel and condominium. The operator must possess strong communication skills and be able to handle a high volume of calls in a fast-paced environment.

  • Operate a multi-line telephone system to answer external and internal calls and direct them to the appropriate party.
  • Maintain clear communication across the building consisting of hotel and condominium.
  • Provide administrative and clerical support, including photocopying, data entry, and filing.
  • Keep the switchboard and equipment area organized, clean, and in working condition.
  • Answer and aid hotel guests' requests and questions through the virtual concierge communication program.
  • Create, update, and distribute call directory to all departments.
  • Answer calls politely and efficiently.
  • Provide customer service assistance regarding directions to or from the hotel property.
  • Assist guests with providing local area information, activities, and event inquiries.
  • Provide customer service assistance for reservation confirmation, hotel amenities, and direct room complaints to respective managerial departments.
  • Accurately communicate messages on the answering machine.
  • Stay up to date with all training material and Standard operating procedures (SOPs).
  • Minimum 1 year of experience as a PBX Operator or a similar role would be advantageous.
  • Condo/Hotel experience preferred.
  • Able to multitask and prioritize tasks.
  • Ability to work flexible hours, including evenings and weekends.
  • Proficient in Microsoft Office and emails.
  • Excellent customer service and communication skills.
  • Able to handle multiple tasks in a fast-paced environment.
  • Strong problem-solving skills.
  • Able to handle a high volume of calls.
  • Able to use a multi-line telephone system.
  • Bilingual in English and Spanish preferred.
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