PBX Operator -The Arrabelle (Vail, CO, US)
About The Position
PBX Operators are responsible for providing the Guest's first experience while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist front desk, concierge, and non-guests with any questions or requests. Prioritizing, assigning and coordinating housekeeping functions and requests for predominantly PM shifts including monitoring radio calls and organizing staff in an efficient manner: The Arrabelle is a luxury Vail hotel ideally located in the heart of the much-acclaimed Vail Square. Nestled against the base of North America's #1 Ski Resort just footsteps from the Eagle Bahn gondola, The Arrabelle at Vail Square was inspired by the classic grand alpine hotels of Europe. Here at The Arrabelle, exceptional Vail accommodations, supreme mountain resort amenities, and timeless elegance and charm come together like never before. Hotel amenities include 60 luxury hotel rooms & suites, Tavern on the Square a European-style pub with indoor and outdoor dining, Rock Resorts Spa and fitness center.
Requirements
- Proficient in English, Spanish preferred
- Must have schedule flexibility
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi-task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
- Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.
Nice To Haves
- Previous work experience in a Hotel/Front Desk environment
- Previous experience in a high-volume, fast-paced office type environment
- Previous Leadership experience
Responsibilities
- Responsible for constant communication with Guests/front desk/concierge via a phone station
- Communication with all departments including housekeeping and engineering.
- Must be knowledgeable about Resort offerings, and surrounding area knowledge is a plus. Continually provide prompt and courteous service when answering guest calls and making transfers to the appropriate departments for further servicing while following departmental procedures.
- Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice")
- Operational knowledge of all front office sections and hotel aspects.
- Basic Knowledge of Vail
- Technologies for multiple tasks on the computer
- Answer phones, dispatch guest calls, and assist with any questions or special requests.
- Previous computer experience- requires use of internet and other application systems
- High guest service expectations, initiative and ability to hold a conversation with a Guest
- Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
- Requires high attention to detail and exceptional listening skills
- Anticipate guest needs. Offers to contact valet for car retrieval or to arrange other transportation, when appropriate.
- Promptly and accurately log all information and perform other office duties as determined by the supervisor and/or manager. These duties include typing and filing.
- Must be able to sit for long periods of time.
- Front Desk and Arrival Staff Agent - Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
- Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
