PBX Operator | Renaissance Harborplace Baltimore Hotel
PM New•Baltimore, MD
12d•Onsite
About The Position
You will be at the center of the hotel's universe-the front office. As the PBX Operator, you’ll be at the center of all hotel communications – and you’ll coordinate all of it. From assisting with external calls to internal calls to facilitating emergency procedures, the PBX Operator plays a vital role in the hotel’s communications network.
Requirements
- High School diploma (or equivalent)
- Communicate with guests and associates in a professional and positive manner at all times
Nice To Haves
- three to six months of customer service experience
Responsibilities
- Promptly answer telephone calls and greet callers with a positive and clear voice.
- Receive wake-up call information and input into the automated wake-up system
- Act as dispatcher for security, guest services, and property operations associates.
- Provide timely information via paging system and two-way radios to associates in response to emergencies and guest requests.
- Redirect calls as needed.
Benefits
- excellent pay
- hotel discounts
- F&B discounts
- opportunity to be part of an anything-but-standard growing hotel company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
