PBX Operator- F/T (32987)

Agua Caliente Casinos • Rancho Mirage, CA

6d • Onsite

About The Position

Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed.

Requirements

• High school diploma or GED
• Ability to quickly and accurately write messages on a computer
• Must be able to communicate in English.
• Must be proficient with computers and Microsoft Office
• Must be able to speak clearly and concisely on the phone

Nice To Haves

• Prior experience with paging systems desirable
• Prior experience working in a call center desirable

Responsibilities

• Answers all incoming calls and interoffice calls, transfers call accordingly to the appropriate person or department.
• May perform clerical duties such as typing and proofreading.
• Operates paging system to call individuals on the casino to the phone.
• Provide excellent guest service to both guests and internal staff.
• Handle general inquiries regarding Agua Caliente Properties
• Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails.
• Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions.
• Answering screening, and forwarding calls in a professional and courteous manner
• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED