PBX Operator

IBC•McAllen, TX

1d•Onsite

About The Position

IBC Bank is seeking a PBX Operator to answer incoming switchboard calls from the public/customers and route them as requested. The role requires adaptability to a changing work environment, utilization of troubleshooting and decision-making skills to resolve questions, and taking on corporate assignments. IBC Bank emphasizes a "We Do More" philosophy, reflecting dedication to employee, customer, and community growth and success. The company values leadership, community engagement, and relationship building, striving for a culture of excellence and a customer-centric approach to provide excellent customer experience. This is an in-office, part-time position within the Call Center department.

Requirements

Good verbal and written communication skills
Ability to navigate easily on basic computer functions
Good customers service orientation skills.
Must be willing to work in an environment that requires 100% phone-based customer interaction
Flexible to work schedule
Bilingual in English and Spanish
High school Diploma or equivalent

Nice To Haves

6 months in an office environment with some receptionist experience desired

Responsibilities

Process incoming calls, obtains necessary information to transfer calls to department, personnel and/or extension.
Provides administrative support to call center department by distributing information, documents, and other materials as needed.
Correspond with our customers through inbound or outbound calls
Other duties as assigned
Meet quality and performance standards
Maintain confidentiality of bank record and documents