PBX Operator

McAlester Regional Health Center Authority • McAlester, OK

20h

About The Position

The PBX Operator plays a critical role in managing and facilitating internal and external telecommunications within an organization. This position is responsible for operating the Private Branch Exchange (PBX) system to ensure efficient call routing, handling, and communication flow. The operator acts as the first point of contact for incoming calls, providing professional and courteous assistance while directing calls to the appropriate departments or personnel. Additionally, the role involves monitoring the PBX system for any technical issues and coordinating with IT support to maintain optimal functionality. Ultimately, the PBX Operator ensures seamless communication that supports organizational productivity and customer satisfaction.

Requirements

• High school diploma or equivalent.
• Basic understanding of computers required.
• Strong verbal communication and interpersonal skills.
• Ability to multitask and manage calls efficiently in a fast-paced environment.

Nice To Haves

• Knowledge of medical terminology preferred.
• Ability to troubleshoot minor technical issues independently.

Responsibilities

• Operate and manage the PBX telephone system to route incoming and outgoing calls accurately and efficiently.
• Answer, screen, and direct calls in a professional and timely manner, providing information or assistance as needed.
• Initiate calls for disasters and alarms.
• Page physicians, employees, and on-call crews when needed.
• Keep a daily log of doctors' calls and a daily on-call log.
• Assist in updating and maintaining the internal telephone directory and related communication documentation.
• Ensure compliance with company policies and confidentiality standards when handling sensitive information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED