PBX Operator

ROLLING HILLS CASINO • Corning, CA

12d • $17 - $17 • Onsite

About The Position

The PBX Operator is dedicated to serving the guests of Rolling Hills Casino as the first point of contact by phone as the PBX Operator. Provides friendly, courteous, and professional service at all times, creating excellent service experience for the guests. Essential Duties and Responsibilities include the following: PBX Operator: · Applies RHC’s The Rolling Hills Way Standards through competent multitasking and answering multiple lines in a F.A.C.T manner. · Answers and routes all incoming calls on PBX telephone console including making reservations for Hotels, RV park, Stay & Play packages, and restaurant reservations · Recognizes, understands, and responds appropriately to all sounds and visual indicators on PBX telephone console · Demonstrates exceptional interpersonal and guest services skills · Provides an overview of guest services over the phone. · Up-sells all Rolling Hills Casino Amenities (Golf, Packages, Events, Equine. Center, etc.) · Ensures accurate/adequate documentation/information to meet guest’s requests. · Effectively resolves guest complaints with understanding and compassion. · Processes reservations in a timely manner to guarantee proper handling of all requests. · Makes special notes of guest requests to guarantee guest satisfaction. · Handles stressful situations and makes informed and efficient decisions · Understands all room types, safety, and emergency procedures. · Follows all applicable policies and procedures. · Maintains effective and efficient communication relationships with various departments. · Maintains the cleanliness and neatness of the PBX room and surrounding area. · Available to work all shifts as required by business needs, including potential overtime. · Answers incoming calls and transfers to appropriate departments. · Performs a variety of clerical duties and projects. · Knowledge of Rolling Hills Casino Resort promotions, menus and events.

Requirements

• Minimum 21 years of age
• Maintains valid ID’s, required certifications, and licenses.
• Demonstrate excellent interpersonal, problem solving, and customer service skills.
• Ability to deal effectively with people and to handle problems calmy and efficiently.
• Ability to work under team management approach and to work efficiently without direct supervision.
• Ability to hear well and speak clearly.
• Must be willing to work any shift and weekends.
• Pleasant telephone voice and manner required.
• Reliability required.
• Must provide high quality customer service and hospitality in the execution of tasks and responsibilities by ensuring a consistent, professional, courteous, friendly efficient service.
• High School Diploma or General Education Degree (GED), experience in customer service and knowledge of telephone equipment and its operation.
• Strong computer / keyboarding skills and aptitude desired.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to internal and external customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work under pressure.
• Ability to work alone or in a team.
• Gaming license issued by the Paskenta Gaming Commission.

Nice To Haves

• The ability to speak a second language a plus.

Responsibilities

• Applies RHC’s The Rolling Hills Way Standards through competent multitasking and answering multiple lines in a F.A.C.T manner.
• Answers and routes all incoming calls on PBX telephone console including making reservations for Hotels, RV park, Stay & Play packages, and restaurant reservations
• Recognizes, understands, and responds appropriately to all sounds and visual indicators on PBX telephone console
• Demonstrates exceptional interpersonal and guest services skills
• Provides an overview of guest services over the phone.
• Up-sells all Rolling Hills Casino Amenities (Golf, Packages, Events, Equine. Center, etc.)
• Ensures accurate/adequate documentation/information to meet guest’s requests.
• Effectively resolves guest complaints with understanding and compassion.
• Processes reservations in a timely manner to guarantee proper handling of all requests.
• Makes special notes of guest requests to guarantee guest satisfaction.
• Handles stressful situations and makes informed and efficient decisions
• Understands all room types, safety, and emergency procedures.
• Follows all applicable policies and procedures.
• Maintains effective and efficient communication relationships with various departments.
• Maintains the cleanliness and neatness of the PBX room and surrounding area.
• Available to work all shifts as required by business needs, including potential overtime.
• Answers incoming calls and transfers to appropriate departments.
• Performs a variety of clerical duties and projects.
• Knowledge of Rolling Hills Casino Resort promotions, menus and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED