PBX Operator
About The Position
The ultimate 'non-hotel,’ Halcyon’s 154-rooms blur the lines between hotel and gracious home with considered comfort, attention to detail and an impressive art collection. Adding to a level of thoughtful prestige is our proud accomplishment of being named Denver’s only AAA 4-Diamond independent hotel in 2023, as well as being named one of Denver’s “Best Places to Work.” In search of a friendly phone voice! A PBX Operator promptly and efficiently answers incoming calls on the hotel switchboard regarding reservations, hotel information, or guest concerns while maintaining a courteous and professional demeanor. This person takes great satisfaction in making guests happy and communicates clearly and accurately with other departments to ensure that guest requests or problems are resolved.
Requirements
- Attentive and approachable personality
- Ability to handle multiple tasks simultaneously
Responsibilities
- Operate the hotel’s communication systems in an efficient, courteous and professional manner
- Follow up and follow through in resolving guests concerns and/or requests courteously and accurately -Responds to inquiries regarding reservations, hotel information and guest concerns
- Answer all incoming calls promptly in the prescribed manner
- Follows through in resolving guest problems and/or requests courteously and accurately
Benefits
- accommodating PTO/PTO exchange
- medical/dental/vision benefits
- maternity/paternity leave
- pet insurance
- company-matched dependent care & 401k
- student loan repayment program
- a wide range of additional ancillary benefits
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
