PBX Operator

Hilton Grand Vacations•Winter Garden, FL

41d

About The Position

Our focus is putting people first, ensuring team members become family, guests become Owners, and Owners become the heart of everything we do. Join our team at HGV as a PBX Operator and be the heart of exceptional guest experiences.

Requirements

Related work experience
Proficiency reading, writing and speaking in English
Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
Demonstrates finesse in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
A professional demeanor that prevails when handling upset guests and difficult situations
Able to work a flexible work schedule including night, weekends and holidays
High school diploma or equivalent

Responsibilities

Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests
Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness.
Deliver professional hospitality and information to all guests, owners, and team members.
Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times
Balance multiple responsibilities and prioritize duties based on importance with ease
Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
Maintains any pertinent departmental log sheets, checklists and/or reports
Assist with other departments as needed and carries out other reasonable requests by management