PBX Operator

2810 Douglas Hospital, Inc.

11h•Onsite

About The Position

Functions under the direction of the PBX Supervisor or designee. Responsible for the functions of the switchboard and patient information areas. This includes the efficient operation of the phones/switchboard, pager and paging system. Assists patients, their families, physicians and staff with general information. Monitor all emergency systems. Serve as the main source of communication during hospital emergencies, such as codes etc. Direct visitors, guests and family members to their requested destinations. May be called upon to assist with monitoring/putting away supplies, retrieving mail, updating directory/manual, training and representing our department as pertains to performance improvement (PI). Maintain a high level of professionalism and customer service, which supports the Wellstar's system customer service initiatives. May be called upon to perform other duties and responsibilities as required.

Requirements

High School Diploma General or Associates Other-Preferred
Minimum 1 year call center or customer service experience, preferably in a health care setting Required
Excellent customer service skills, excellent written and verbal communication skills, must possess a clear and professional voice for calls and announcements, must be proficient in basic computer skills and systems utilized by the Communicative Services Department. Able to work in a high-volume area, detail oriented and possess problem-solving skills. Demonstrated professionalism, effective communication skills and active listening skills. This individual must project a positive attitude via the phone and in person.

Responsibilities

Timely answering all phone calls received at the main hospital line
Ability to maintain composure under stressful situations
Prioritize calls to the CODE phone over all other assignments
Document all calls outside normal inquiry and routing volumes
Participate in all Emergency Announcements and follow departmental emergency protocol
Project a positive attitude both in person and over the phone
Able to route calls to the correct location without delay
Maintain professional appearance at all times
Maintain courteous and friendly demeanor towards all customers
Serve as hospital greeter
Assist all customers on way finding throughout the campus
Attend Mandatory staff meetings
Complete annual assessment and education
Participate on hospital drills
Train new hires on the role and assigned job functions
Participate in holiday rotation
Other duties as assigned
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.