PBX Operator
SSH Tampa LLC•Tampa, FL
•Onsite
About The Position
The PBX Operator serves as the central communication hub for the hotel, handling all incoming and outgoing calls while delivering exceptional guest service. This role ensures seamless communication between guests, departments, and external callers, contributing to a positive and professional guest experience.
Requirements
- High school diploma or equivalent required
- Strong verbal communication and customer service skills
- Ability to multitask in a fast-paced, guest-focused environment
- Professional appearance and demeanor
Nice To Haves
- Previous experience in hospitality, PBX, front desk, or call center preferred
- Familiarity with hotel systems (PMS, PBX consoles) is a plus
- Experience with hotel property management systems (PMS)
- Knowledge of local area attractions and services
- Bilingual or multilingual abilities a plus
Responsibilities
- Operate the hotel’s multi-line PBX/switchboard system
- Answer all incoming calls in a prompt, courteous, and professional manner
- Route calls accurately to guest rooms, departments, or management staff
- Provide guests with information about hotel services, amenities, local attractions, and directions
- Handle guest requests such as wake-up calls, messaging, and special service coordination
- Monitor emergency lines and respond according to hotel safety procedures
- Coordinate with Front Desk, Housekeeping, Engineering, and Security teams
- Maintain accurate logs of calls, messages, and wake-up requests
- Assist with group communications and VIP guest requests
- Uphold guest privacy and confidentiality at all times
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
