PBX Operator
About The Position
Join a winning team that now offers Day One Benefits and Daily Pay As a PBX operator your responsibilities include: Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests. Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness. Deliver professional hospitality and information to all guests, owners, and team members. Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times. Balance multiple responsibilities and prioritize duties based on importance with ease. Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery. Maintains any pertinent departmental log sheets, checklists and/or reports. Assist with other departments as needed and carries out other reasonable requests by management. Why do team members like working for us: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates Generous Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more! Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Requirements
- Related work experience
- Proficiency reading, writing and speaking in English
- Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
- Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
- Demonstrates perfection in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
- A professional attitude that prevails when handling upset guests and difficult situations
- Able to work a flexible work schedule including night, weekends and holidays
- High school diploma or equivalent
Nice To Haves
- Prior high-volume switchboard experience
- Previous experience working in the hospitality industry
Responsibilities
- Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests.
- Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness.
- Deliver professional hospitality and information to all guests, owners, and team members.
- Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times.
- Balance multiple responsibilities and prioritize duties based on importance with ease.
- Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery.
- Maintains any pertinent departmental log sheets, checklists and/or reports.
- Assist with other departments as needed and carries out other reasonable requests by management.
Benefits
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates
- Generous Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
