PBX Operator

Atlantis Casino Resort & Spa • Reno, NV

122d

About The Position

Come join Team Atlantis! PBX is the nerve center of the property that all inside and outside calls go through. We have a very high standard of customer service while following all the company policies and procedures. On-Site, Full-Time, Swing Shift and Grave Shift positions available. The graveyard shift offers an additional pay differential!

Requirements

• Must be polite and professional over the phone at all times.
• Must be reliable in regards to attendance and work performance and teamwork.
• Strong attention to detail and able to retain information.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high work performance.
• Ability to give great guest service.
• Ability to be proficient when answering/transferring guest and team member calls.
• Ability to follow all company policies and procedures.

Nice To Haves

• Experience in HMS, Outlook and HotSOS/Amadeus is a plus but not required.

Responsibilities

• Answering and transferring multiple calls for two properties.
• Running Front Desk and PBX reports.
• Data entry and filing.
• Communicate with other departments clearly and professionally.
• Assist guest with current info/events at the Atlantis and Monarch Casino.
• Take guest request and issues and distribute them to the correct departments.
• Give guest wake-up calls.
• Other duties as assigned by management.

Benefits

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees