PBX Operator

Atlantis Casino Resort & SpaReno, NV
122d

About The Position

Come join Team Atlantis! PBX is the nerve center of the property that all inside and outside calls go through. We have a very high standard of customer service while following all the company policies and procedures. On-Site, Full-Time, Swing Shift and Grave Shift positions available. The graveyard shift offers an additional pay differential!

Requirements

  • Must be polite and professional over the phone at all times.
  • Must be reliable in regards to attendance and work performance and teamwork.
  • Strong attention to detail and able to retain information.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to maintain a high work performance.
  • Ability to give great guest service.
  • Ability to be proficient when answering/transferring guest and team member calls.
  • Ability to follow all company policies and procedures.

Nice To Haves

  • Experience in HMS, Outlook and HotSOS/Amadeus is a plus but not required.

Responsibilities

  • Answering and transferring multiple calls for two properties.
  • Running Front Desk and PBX reports.
  • Data entry and filing.
  • Communicate with other departments clearly and professionally.
  • Assist guest with current info/events at the Atlantis and Monarch Casino.
  • Take guest request and issues and distribute them to the correct departments.
  • Give guest wake-up calls.
  • Other duties as assigned by management.

Benefits

  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match
  • Education Tuition Reimbursement Program
  • Paid Vacation
  • Holiday Pay
  • Weekly Resort Prizes
  • Career Development and Training Workshops
  • FREE daily meal
  • Internal Advancement

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

1,001-5,000 employees

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