PBX Operator

HCA Healthcare • Salt Lake City, UT

101d

About The Position

As a PBX Operator at our facility you will have an important role in patient care and you will be joining a skilled, compassionate team that focuses on providing excellent customer service and reliable support to one another. They believe in and live by our HCA Healthcare ideal of “caring like family”. In this role, you will receive, screen, and transfer incoming hospital telephone calls. You will greet and direct patients and visitors. You will facilitate the overhead paging system in the hospital and direct communications throughout the facility. You will be on stand-by continually to give proper notifications of emergency codes and alarms whenever those are triggered throughout the hospital campus. You will provide visual surveillance by monitoring security camera images displayed within the PBX office. You will report any suspicious, criminal, and/or unsafe actions observed. You will assist with patient registration as needed and perform minor secretarial duties. You will perform emergent and stat medical record requests for after hour doctor offices, emergency rooms, and/or urgent care.

Requirements

• Excellent customer service skills.
• Some previous switchboard and receptionist experience preferred.
• Basic computer knowledge and keyboarding skills required.
• Must be able to read, write, and speak English; good verbal and written skills required.
• Must be patient and courteous at all times, even under stressful situations.

Responsibilities

• Receive, screen, and transfer incoming hospital telephone calls.
• Greet and direct patients and visitors.
• Facilitate the overhead paging system in the hospital and direct communications throughout the facility.
• Provide notifications of emergency codes and alarms whenever triggered.
• Monitor security camera images and report any suspicious actions.
• Assist with patient registration as needed.
• Perform minor secretarial duties.
• Handle emergent and stat medical record requests.

Benefits

• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance.
• Identity theft protection.
• Legal counseling.
• Long-term care coverage.
• Moving assistance.
• Pet insurance.
• Free counseling services.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits.
• Referral services for child, elder, and pet care.
• Consumer discounts.
• Education assistance.
• Colleague recognition program.
• Time Away From Work Program.
• Employee Health Assistance Fund.

What This Job Offers

• Industry: Hospitals