PBX Operator (Switchboard) - Evening Shift - Full Time - St. Peter's Hospital
About The Position
SPHP is looking for a candidate that: Can use switchboard operation of telecommunication equipment: Able to operate a computerized switchboard console. Able to perform basic keyboard functions including typing. Directs all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing. When notified of an emergency situation, able to initiate appropriate paging and contacting personnel properly in a timely manner. Has good communication skills: Processes and triages all customer calls in a clear voice using good English. Remains calm and maintains professionalism when handling delicate or volatile customers. As first respondents to emergencies, responsible for announcing and dispatching appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations. Must be well organized with good short-term memory. Plays a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations. Must be able to take/write clear notes quickly so that they can be retrieved and understood at a later time. Able to document necessary information concerning daily and emergency situations in office logbook. Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions. Will assist in working hours other than scheduled when requested by supervisor.
Requirements
- High School Diploma or equivalent is required
- Must have switchboard experience
Responsibilities
- Use switchboard operation of telecommunication equipment
- Operate a computerized switchboard console
- Perform basic keyboard functions including typing
- Direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing
- Initiate appropriate paging and contacting personnel properly in a timely manner when notified of an emergency situation
- Process and triage all customer calls in a clear voice using good English
- Remain calm and maintain professionalism when handling delicate or volatile customers
- Announce and dispatch appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations
- Take/write clear notes quickly so that they can be retrieved and understood at a later time
- Document necessary information concerning daily and emergency situations in office logbook
- Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions
- Assist in working hours other than scheduled when requested by supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
