PBX Operator (Switchboard) - Day Shift - Full Time - St. Peter's Hospital

Trinity Health • Albany, NY

98d • $16 - $20

About The Position

SPHP is looking for a candidate that can use switchboard operation of telecommunication equipment, operate a computerized switchboard console, and perform basic keyboard functions including typing. The candidate will direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing. In emergency situations, the candidate must be able to initiate appropriate paging and contact personnel properly in a timely manner. Good communication skills are essential, as the candidate will process and triage all customer calls in a clear voice using good English, remaining calm and maintaining professionalism when handling delicate or volatile customers. As first respondents to emergencies, the candidate will be responsible for announcing and dispatching appropriate parties in a clear voice for Code Blue, Code Yellow, and other emergency situations. The role requires good organization and short-term memory, as the candidate will play a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations. The candidate must be able to take and write clear notes quickly for later retrieval and understanding, document necessary information concerning daily and emergency situations in the office logbook, and maintain any necessary additions, deletions, and changes to daily operations on-call schedules and switchboard related functions. The candidate will also assist in working hours other than scheduled when requested by the supervisor.

Requirements

• High School Diploma or equivalent.
• Ability to operate telecommunication equipment and computerized switchboard.
• Good communication skills.
• Ability to remain calm in emergency situations.
• Good organizational skills and short-term memory.

Responsibilities

• Operate a computerized switchboard console.
• Direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing.
• Initiate appropriate paging and contact personnel in emergency situations.
• Process and triage all customer calls using good English.
• Remain calm and maintain professionalism when handling delicate or volatile customers.
• Announce and dispatch appropriate parties for Code Blue, Code Yellow, and emergency situations.
• Take and write clear notes quickly for later retrieval.
• Document necessary information in the office logbook.
• Maintain daily operations on-call schedules and switchboard functions.
• Assist in working hours other than scheduled when requested.

Benefits

• Pay range: $16.20 - $20.75 based on experience, skills, and education.
• Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees