PBX OPERATOR/ PRN- As Needed/ Shifts Vary

East Tennessee Children's Hospital • Knoxville, TN

81d

About The Position

To answer a multi-line switchboard quickly (ideally within 3 rings) and directs calls to their destination without delay in such a way that positively affect the customer’s perception or call/visit experience.

Requirements

• High School Diploma/GED required.
• Some experience as an operator preferred.
• 1-2 years customer service office environment experience is a plus.
• Excellent verbal communication skills.
• An upbeat and pleasant phone voice.
• Ability to handle high-stress environments.
• Experience in handling multiple tasks.
• Ability to make informed decisions quickly and execute those decisions with confidence.
• Ability to remain stationary for long periods of time.
• Ability to view computer screens and receive audible communications.

Responsibilities

• Demonstrated ability to perform required responsibilities efficiently, accurately and professionally.
• Usage of codes phones: Black code phone- for any code, Red phone is Fire, and the cream colored phone is an emergency downtime phone.
• Establishes and maintains effective working relationships with co-workers and general public, proactively thinking of how you can best meet their needs from your area.
• Stays current with key personnel changes, knowing who is on call etc.
• Maintain and updates a list of authorized personnel for distribution of in-house keys.
• Competently meets the expected standard for greeting customers over the phone.
• Complies with HIPAA, Corporate Compliance and other organizational guidelines around maintaining Patient Confidentiality.
• Continuously displays a 'can do' attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
• Utilizes hospital resources and time respectfully and accountably.
• Willingly accepts any other assignments that may be requested.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees