PBX Operator (Part-Time / Nights)

Texas Health Presbyterian Hospital Flower Mound-posted 6 months ago
Part-time • Entry Level
Flower Mound, TX
Hospitals
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The PBX Operator position at Texas Health Flower Mound is a part-time role focused on managing communication for the hospital. The operator will work during night shifts on weekends, specifically Friday from 11:00pm to 7:00am, Saturday from 7:00pm to 7:00am, and Sunday from 7:00pm to 11:00pm. The role requires availability for one week of system training and at least two weeks of classroom training during weekdays. The position is situated in a collaborative and innovative environment that values employee investment.

  • Routine calls for multiple Texas Health entities via integrated console system.
  • Answers incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers.
  • Answers questions regarding basic operation of telephone system.
  • Transfers calls to appropriate departments for problem resolution as needed.
  • Overhead pages to locate physicians and relay approved information to employees and visitors.
  • Documents all page requests either automatically through paging system and/or manually using written records.
  • Manages the pager inventory.
  • Learns, monitors, acknowledges, and responds to all alarms and codes calmly and in a systematic, defined manner, following all procedures accurately and according to hospital policy.
  • Implements medical emergency codes via pagers, overhead paging, cell phones, etc.
  • Accurately documents all codes.
  • Performs additional duties as assigned.
  • High School Diploma or equivalent REQUIRED.
  • One year of experience as a Dispatcher, Communication Specialist, Customer Service Representative or similar position in a communication or dispatch center REQUIRED.
  • Two years of Hospital experience (preferred).
  • 401k
  • PTO
  • Medical insurance
  • Dental insurance
  • Paid Parental Leave
  • Flex spending
  • Tuition reimbursement
  • Student loan repayment programs
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