PBX Operator/Dispatcher

St. Tammany Parish Hospital-posted 3 months ago
Full-time
Covington, LA
1,001-5,000 employees
Executive, Legislative, and Other General Government Support
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At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system. We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

  • Operates STHS's telephone switchboard, answers calls, and routes telephone requests.
  • Performs overhead pages for notifications, announces codes, directs responders, and monitors hospital security, fire, and maintenance systems' alarms.
  • Serves as information desk to provide general information for patients and employees.
  • Monitors Maintenance and Security VHF/UHF radio communications and dispatches hospital staff to locations.
  • Notifies '911' and emergency services to assist with routing first-responders to specific locations.
  • Routinely performs as a member of the Information Systems helpdesk support team for afterhours troubleshooting and computer network support.
  • Provides Helpdesk customer service support for password resets, outages, and minor computer issues.
  • Creates & distributes hospital rosters and performs other clerical duties.
  • Provides afterhours On-Call services for Home Health and Hospice departments and coordinates communications between patient, families, and medical staff.
  • Performs miscellaneous duties as assigned by Lead Operator, Supervisor, or Director.
  • Works in a fast-paced office while handling stressful situations.
  • Must be able to work independently in a dynamic work environment.
  • Works 40+ hours a week, flexible to work more hours as needed to support a 24hr/7 day a week department including dayshifts, nightshifts, weekends, holidays, and during disasters.
  • Must be a High School graduate or equivalent.
  • Associate degree in Communications, Information Technology, Telecommunications, or a Health-related field is preferred.
  • Experience demonstrating professional verbal and written communications skills with proper spelling and grammar is required.
  • Must have computer typing skills, firm knowledge of computer concepts, computer logic, and understanding of PC hardware and software.
  • Excellent customer service skills, good judgement, and problem-solving ability required.
  • Previous switchboard experience is preferred.
  • Ability to effectively communicate during emergency or crisis situations in a calm professional manner.
  • An understanding of medical terminology and previous customer services experience in a healthcare environment is preferred.
  • Experience demonstrating confidence with public broadcast systems to include overhead paging notifications is preferred.
  • Experience in telecommunications, emergency management, or '911' dispatch is preferred.
  • Good verbal and public relations skills demonstrating excellent listening and reasoning skills.
  • Attractive compensation package
  • Community-oriented work environment
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