PBX / FRONT OFFICE AGENT - FULL TIME

Hyatt • Houston, TX

376d

About The Position

The Front Office Host/PBX Agent at Hyatt Regency Houston-Downtown is responsible for managing incoming calls and providing excellent customer service to guests. This role involves handling a high volume of calls, assisting with guest inquiries, and supporting the Front Office operations. The position is crucial for creating a positive guest experience and requires strong communication skills and a pleasant demeanor.

Requirements

• Desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• Ability to sit for long periods of time.
• Proficient in basic computer skills.
• Customer service experience preferred.

Nice To Haves

• Experience in a hotel or hospitality environment.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Answer incoming calls to the hotel and provide information to guests.
• Handle a high volume of calls efficiently and professionally.
• Assist with guest registration and communicate hotel services and promotions.
• Process forms of payment and respond to guest inquiries.
• Engage in casual conversation with guests to enhance their experience.

Benefits

• Complimentary hotel room nights at Hyatt hotels worldwide.
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels worldwide.
• Bereavement and jury duty pay.
• Vacation, sick, and new child leave.
• Medical, dental, and vision insurance.
• Discounted prescriptions, life and disability insurance.
• Flexible spending account.
• Retirement Savings Plan option (401K) with employer match.
• Employee Stock Purchase Plan.
• Complimentary employee meals.
• Direct deposit.
• Competitive wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed