PBX & Emergency Response Operator - OC (Night Shift)

City of Hope • Irvine, CA

1d • Onsite

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
Position Summary
The PBX & Emergency Response Operator plays a vital role in ensuring seamless communication across the hospital. In this fast-paced, high-impact position, you’ll manage incoming and outgoing calls, support patients and staff with critical information, and serve as a key player in emergency response coordination. This role is ideal for someone who thrives under pressure, communicates clearly, and is passionate about delivering exceptional service while supporting patient safety.

Requirements

• High school diploma
• Minimum of 2 years of customer service experience in a call center, contact center, or PBX environment

Responsibilities

• Manage high-volume incoming and outgoing calls, routing them accurately and efficiently
• Facilitate hospital-wide communication, including paging staff and relaying urgent messages
• Assist patients and visitors with inquiries related to services, appointments, and general information
• Respond to and process emergency codes, coordinating with hospital command center and key personnel
• Accurately collect and document caller information for follow-up and reporting
• Deliver exceptional customer service to patients, visitors, and staff
• Monitor and respond to critical alarms, including fire, medical gas, and cardiac alerts
• Provide administrative support such as maintaining directories and assisting with scheduling information
• Ensure compliance with hospital policies, procedures, and patient privacy regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees