PBX Communication Ambassador (NBMC, Part-time, Evening)

Northbay • Fairfield, CA

20d

About The Position

Performs general PBX Operator duties including answering incoming and in-house calls in a warm and pleasant manner, efficiently transferring callers to the appropriate individual/department and addressing patient concerns as appropriate. Interacts respectfully with individuals and responds expeditiously in a professional and concerned manner to patient information inquiries. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access team, as well as other departments within the health system as appropriate. The PBX Communications Ambassador is responsible for monitoring emergency panels and completing the appropriate paging and notification process for all hospital emergency codes. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self. Consistently demonstrates excellent oral and written communication skills. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Responsibilities

• Answering incoming and in-house calls in a warm and pleasant manner
• Efficiently transferring callers to the appropriate individual/department
• Addressing patient concerns as appropriate
• Interacting respectfully with individuals and responds expeditiously in a professional and concerned manner to patient information inquiries
• Taking initiative to resolve patient issues to the best of your ability
• Referring patients to other members of the Patient Access team, as well as other departments within the health system as appropriate, when required
• Monitoring emergency panels and completing the appropriate paging and notification process for all hospital emergency codes
• Maintaining and promoting an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self
• Consistently demonstrating excellent oral and written communication skills

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed