PBX Agent- Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment•Maricopa, AZ

About The Position

JOB SUMMARY Receives and processes all telephone calls received through the PBX switchboard in a clear and pleasant tone of voice. Responsibilities HOW YOU WILL CREATE THE EXTRAORDINARY Direct calls to property departments and assist with information calls. Page/Radio other departments and guests in the casino. Give accurate information on events and promotions. Have extensive knowledge of restaurant and Bingo hours of operation and prices. Make restaurant reservations Have a good understanding of all departments to inform and direct guests flawlessly. Is the key communication area in the event of an emergency for both employees and guests. Have Knowledge of majority of extensions for transfer calls, without using directory. Assists hotel, such as stuffing envelopes and distributing items. Other data entry work for department and the property. Maintain property extension list. Maintain Hotel division information sheets.

Requirements

High school diploma/GED is required.
Must possess a pleasant and easily comprehensible voice and fluently speak, write and understand the English language. Additional language skills are desired.
Must have a cooperative and positive attitude and ability to get along and work as a team with co-workers.
Typing, computer, filing and logging skills required.
Must possess strong organizational skills.
Must present a well-groomed appearance.
Must be able to sit for long periods of time.
Good spelling skills are necessary.
Must possess capability to handle multiple tasks concurrently.
Must be able to continuously maneuver around office, effectively work at a desk and sit for long periods of time.
Must have the manual dexterity to operate a PBX, computer and other necessary office equipment.
Must be able to respond calmly to demands of internal customers and emergencies and work in pressure situations.
Must be able to work independently, be self-motivated and able to handle more than one function at a time.
Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
Must be able to work at a fast pace, efficiently.
Must be able to respond to visual, olfactory and aural cues.
Must be able to operate in mentally and physically stressful situations
Must be able to work a flexible schedule including weekends, evenings and holidays

Nice To Haves

Previous experience in PBX or a reservations environment preferred.

Responsibilities

Direct calls to property departments and assist with information calls.
Page/Radio other departments and guests in the casino.
Give accurate information on events and promotions.
Have extensive knowledge of restaurant and Bingo hours of operation and prices.
Make restaurant reservations
Have a good understanding of all departments to inform and direct guests flawlessly.
Is the key communication area in the event of an emergency for both employees and guests.
Have Knowledge of majority of extensions for transfer calls, without using directory.
Assists hotel, such as stuffing envelopes and distributing items.
Other data entry work for department and the property.
Maintain property extension list.
Maintain Hotel division information sheets.