PBX Agent- Full Time ( Harrahs Ak- Chin Casino)

Caesars Entertainment • Maricopa, AZ

79d

About The Position

The position involves direct communication with property departments and assisting with information calls. The employee will be responsible for paging and radioing other departments and guests in the casino, providing accurate information on events and promotions, and having extensive knowledge of restaurant and Bingo hours of operation and prices. Responsibilities also include making restaurant reservations, logging and providing wake-up call services, and having a good understanding of all departments to inform and direct guests flawlessly. This role serves as the key communication area in the event of an emergency for both employees and guests.

Requirements

• High school diploma/GED is required.
• Must possess a pleasant and easily comprehensible voice and fluently speak, write and understand the English language.
• Must have a cooperative and positive attitude and ability to work as a team with co-workers.
• Previous experience in PBX or a reservations environment preferred.
• Typing, computer, filing and logging skills required.
• Must possess strong organizational skills.
• Must present a well-groomed appearance.
• Must be able to sit for long periods of time.
• Good spelling skills necessary.
• Must possess capability to handle multiple tasks concurrently.

Nice To Haves

• Additional language skills desired.

Responsibilities

• Direct calls to property departments and assist with information calls.
• Page/Radio other departments and guests in the casino.
• Provide accurate information on events and promotions.
• Have extensive knowledge on restaurant and Bingo hours of operation and prices.
• Make restaurant reservations.
• Log and provide wake-up call service using the correct SOPs.
• Understand all departments to inform and direct guests flawlessly.
• Act as the key communication area in emergencies for employees and guests.
• Assist in marketing events and promotions, such as stuffing envelopes and distributing items.
• Perform data entry work for the department and/or property.
• Maintain property extension list.
• Maintain Hotel division information sheets.

Benefits

• Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED