Payroll Tax Notice Analyst

BambooHR • SC

87d

About The Position

The Tax Notice Analyst I ensures the efficient and accurate resolution of payroll tax notices for our clients. This role involves researching tax agency rules, managing client tax maintenance within the BambooHR systems, and ensuring compliance with tax regulations. The Tax Notice Analyst I will also participate in developing strategies to prevent notices and improve team performance.

Requirements

• Attention to Detail.
• Strong ability to prioritize tasks and manage time effectively.
• Self-starter with the ability to work independently and meet deadlines.
• Excellent written and oral communication skills.
• Strong customer service orientation and ability to collaborate across teams.
• 1-2 years of payroll tax experience.
• Knowledge of payroll tax notices and related regulations.
• Proficiency in using Back Office and MasterTax systems.
• Passion for solving complex payroll questions and challenges.
• Enjoyment of research and problem-solving activities.
• Comfort with accounting and math problems.

Nice To Haves

• A creative thinker who thrives on finding innovative solutions to difficult payroll questions.
• Someone who finds joy in the intricacies of Back Office and MasterTax systems.
• A professional who views accounting and math problems as opportunities rather than challenges.

Responsibilities

• Research and resolve payroll tax notices for our customer base.
• Ensure timely and accurate identification of the root cause of notices.
• Research reasons and responsibilities for Penalty & Interest.
• Assist with escalated issues with agencies and clients.
• Perform effective communication with clients and tax agencies via phone or email.
• Provide internal support to Payroll teams.
• Monitor the Service Cloud queues to ensure SLAs are met.
• Ensure adherence to department and company SOPs in Slite.
• Collaborate with team members to create efficiencies and improve processes.
• Stay updated on tax changes and agency rules to prevent future notices.
• Ensure process documentation is kept up to date.

Benefits

• Comprehensive health, life, and disability insurance.
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off.
• 401k plans with up to 6% company match.
• $2000 Paid-Paid Vacation bonus.
• EAP through Headspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees