PAYROLL SPECIALIST (PART TIME) - REMOTE

Compass Group • Charlotte, NC

386d • $52,000 - $52,000 • Remote

About The Position

The Payroll Specialist (Part Time) - Remote position at Compass Group involves supporting payroll applications by providing exceptional customer service, answering incoming calls and emails, and identifying process inefficiencies. This role is crucial for enhancing payroll processes and ensuring customer satisfaction in a fast-paced environment.

Requirements

• Previous payroll operations / customer service payroll specialist experience or 2 years previous customer service call center experience.
• Previous experience working with clients in a fast paced, complex, deadline oriented service environment.
• Payroll processing knowledge and SAP experience preferred.
• Bachelor's degree preferred.

Responsibilities

• Answers incoming calls according to established procedures and performance standards.
• Creates work orders and captures structured data for each issue.
• Understands questions/issues presented and suggests resolutions to issues.
• Identifies inefficiencies to the existing processes; provides documentation and testing to implement process changes and provides training for the team.
• Provides support for all payroll applications and makes recommendations for future improvements/enhancements.
• Processes and responds to emails according to service level agreements.
• Processes off-cycle checks according to service level agreements.
• Completes necessary corrections listed on internal data audits.
• Provides customer service leadership on projects involving multiple teams within the department.
• Recognizes issues or trending work orders; raises questions about the impact to others and or other applications while providing troubleshooting and resolution suggestions.
• Performs other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees