Payroll Specialist III

Dayforce

116d

About The Position

Provide quality and efficient Payroll, Benefits, and HR administration to Dayforce’s customers. Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients. Responsible for quality control and auditing to ensure accuracy and low error or defect percentage. Work with cross-functional internal partners to resolve client payroll matters and employee inquiries. Provide Payroll support services to clients according to Dayforce contract, legislative requirements and business needs. Performs frequent audits to ensure accuracy of payroll tax setup and compliance with tax agency requirements. Create necessary reporting and data extracts. Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs. Create, update and review standard operating procedures and performs quarterly document reviews. Manage client and consumer related tasks within the OneCRM case management system ensuring all documentation is complete, accurate, and timely. Perform quarter and year-end payroll tax audits. Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements. Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs. Have an “I own it” attitude about deliverables and projects from start to finish.

Requirements

• Significant experience in the area of payroll and a strong working knowledge of benefits, workforce management and tax
• An ability to interface with clients and to use critical thinking skills to resolve complex problems
• 3 years of payroll processing experience in a high-volume payroll operation with end-to-end payroll experience
• Experience in the payroll outsourcing or consulting industry
• Requires a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
• An ability to resolve client’s issues and provide superior customer service to internal and external partners
• Must have excellent verbal and written communication skills with the ability to communicate clearly, technically and effectively with customers and internal partners
• Good analytical, organizational, and problem-solving skills
• Proficiency in Microsoft Word, intermediate Excel, and PowerPoint

Nice To Haves

• Dayforce product knowledge
• Experience working in a case management system
• Associates Degree

Responsibilities

• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
• Provide Payroll support services to clients according to Dayforce contract, legislative requirements and business needs
• Perform frequent audits to ensure accuracy of payroll tax setup and compliance with tax agency requirements
• Create necessary reporting and data extracts
• Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs
• Create, update and review standard operating procedures and performs quarterly document reviews
• Manage client and consumer related tasks within the OneCRM case management system ensuring all documentation is complete, accurate, and timely
• Perform quarter and year-end payroll tax audits
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
• Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs
• Have an 'I own it' attitude about deliverables and projects from start to finish

Benefits

• Excellent time away from work programs
• Comprehensive wellness initiatives
• Recognition through competitive pay and benefits
• Opportunities for personal and professional growth
• Commitment to community impact, including volunteer days and charity initiatives

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees