OSV-posted 4 months ago
501-1,000 employees

The Payroll Specialist I will be responsible for providing managed payroll administration services and Workday payroll processing support to a book of clients and will manage multiple projects with various deadlines in a fast-paced work environment. This position resides in a customer team environment and, in addition to supporting named customers will also support all customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support is required.

  • Act as named Specialist for Payroll Administrative customers; and support other OSV payroll, tax and garnishment customers as needed within the service team.
  • Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met.
  • Troubleshoot quarter and year-end audit reports and make recommendations to customers.
  • Meet quality and production metrics and scorecards.
  • Work with peers and customer teams to collaboratively support customers and resolve requests.
  • Experience in a team environment and a willingness to work towards improvements, open to new ideas and procedures.
  • Associate's degree Required
  • 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.
  • One year experience with taxes at Federal, State, and local level.
  • One year experience with garnishments; general understanding of how garnishments are processed.
  • Advanced Proficiency with the Microsoft Word and Excel
  • Experience with year-end payroll processes and W2 experience
  • Strong written and verbal communication skills
  • Experience in an outsourcing environment - payroll, or tax, Workday and Salesforce programs
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