Payroll Customer Service and Support Specialist
About The Position
Are you passionate about client service and ready to take the next step in your career in payroll and HR tech? Join our team as a Customer Service and Support Specialist and help businesses thrive by supporting them through their payroll, tax, and HR technology needs. In this role, you'll work directly with clients to resolve payroll inquiries, build onboarding and benefits tools in the isolved platform, and train users on best practices. You'll manage support cases through our CRM, contribute to process improvements, and become a trusted partner to the organizations we serve. We're looking for someone who is detail-oriented, tech-savvy, and confident communicating with clients across various channels. Prior experience in payroll or using platforms like isolved is a plus - but above all, we're looking for someone with a customer-first mindset and a drive to grow.
Requirements
- Clear communication skills and strong attention to detail
- Ability to manage multiple priorities and maintain a solution-oriented mindset
- A collaborative, team-focused attitude
Nice To Haves
- Experience in payroll, tax, or HR systems preferred (especially isolved)
Responsibilities
- Support clients with payroll, tax, timekeeping, benefits, onboarding, and more
- Troubleshoot issues, ensure data accuracy, and provide platform training
- Manage tasks through CRM systems like Salesforce and collaborate with internal teams
- Help improve our service and client experience through proactive support
Benefits
- Competitive salary
- Medical, dental, vision, and 401(k) with company match
- PTO and company-paid holidays
- Ongoing training and career development
- A supportive, team-oriented culture that values your contributions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
