Payroll Associate - Home Care Experience a PLUS! (Must Speak Chinese & Spanish)

True Care•New York, NY

3d•$21 - $23

About The Position

The Payroll Associate is responsible for the accurate processing of caregiver timesheets, which include processing timesheets, reaching out to caregivers for missing timesheets and answering payroll related questions. He/She provides continuous training and education to caregivers on IVR, EVV and ESS software. In order to help eliminate manual timesheets and enhance the electronic timesheets system. Provide continued support to the Payroll team.

Requirements

Fluency in Chinese and Spanish is required
High School diploma/GED equivalent
Knowledge of financial/ payroll related software, and industry
Analytical thinker
Confident with numbers
Strong organizational and communication skills

Nice To Haves

Experience using either Viventium or HHA Exchange is a plus

Responsibilities

Reach out to caregivers for missing timesheets and advise them on the correct submission process
Educate our caregivers on electronic timesheet submission
Successfully utilize our paperless timesheet software
Educate caregivers on electronic EVV verification
Oversee and educate caregivers on EVV & ESS setup
Audit all mail, faxed and emailed timesheets received
Audit, approve & enter timesheets on a weekly basis to maintain and minimize payroll delays & discrepancies
Maintain visit compliance for all confirmed visits
Communicate with caregivers regarding incomplete or inaccurate documentation and timesheets
Collaborate with internal departments
Reporting: Pre-billing, missed visits etc.
Provided detailed information on wage parity benefits
Answer and assist phone calls
Support payroll team