Payroll Advisory Consultant

Dayforce

19h

About The Position

The Payroll Advisory Consultant serves as a primary consultant and subject matter expert for the Dayforce HCM Payroll module and Managed Services

Requirements

• Understanding of payroll software solutions or business application software with the ability to troubleshoot and perform root cause analysis
• Demonstrated troubleshooting and problem-solving skills
• Ability to communicate with clients clearly and technically in both written and verbal communications
• Ability to multi-task and perform effectively under pressure while working with clients and internal groups
• An independent learner, intellectually curious and comfortable digging for information, to understand and resolve issues
• Experience in the payroll outsourcing or consulting industry
• Ability to learn and assimilate information quickly with a desire to continually learn
• Experience as a systems analyst or business analyst
• Dayforce experience preferred

Nice To Haves

• Multinational payroll experience (US/CA) is an asset
• CA Payroll certification an asset

Responsibilities

• Support the day-to-day function of payroll processing for North American payroll
• Monitor for and collaborate internally/externally to execute system changes as required
• Offer and provide in-depth analysis and recommends solutions to business, payroll and system problems and initiatives
• Utilize technical and analytical skills to provide support ensuring the highest quality of service delivery to Dayforce users and its customers
• Triage inquiries and issues and categorize the solution path to completion in a timely manner
• Engage internally with cross functional resources to solve problems.
• Use system analytics to increase productivity and accuracy
• Continuously improve synchronization of data between Dayforce and 3rd party administrators.
• Responsible to provide and explain detailed system / reporting specifications to internal partners and customers
• Test, train and implement new release or changed technical process or content to internal and external partners
• Identify issues related to overall payroll, taking a global approach by recognizing issues and researching to see if other clients may be impacted.
• Understand and explain system features and benefits of the product line as it relates to customer needs.
• Process Improvements – participate as a SME in quality improvement projects; lead and support internal organizational change initiatives; recommend product enhancements that will benefit our clients or the managed support model
• Maintain the highest level of client satisfaction through a detailed understanding of the client’s business needs and business practices. Know your customer
• Have an “I own it” attitude about deliverables, meeting deadlines and completing projects start to finish
• Document processes and operating procedures
• Hours of work between 8am-8pm Eastern Standard Time (EST)

Benefits

• Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
• We encourage individuals to apply based on their passions.
• Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
• With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed