Payroll Account Manager

Hidden Talent•Louisville, KY

40d•Hybrid

About The Position

Our client, PayFWDs, is looking for an experienced payroll professional to join their Client Care team. This is a client-facing payroll role, not an entry-level or general HR position. Payroll experience is required. This role supports a high volume of client accounts and requires the ability to manage frequent inbound questions, shifting priorities, and multiple client deadlines simultaneously. This role is not a fit if you have only general HR, recruiting, or benefits experience without payroll processing responsibility. This role is ideal for someone who enjoys: Supporting many clients rather than owning a few Answering questions and solving problems throughout the day Helping others succeed in running payroll This role is not ideal for someone who prefers: Running payroll end-to-end themselves Managing a small number of accounts in deep detail Minimal client interaction

Requirements

2–3+ years of hands-on payroll processing experience
Experience supporting payroll clients or internal payroll operations
Strong understanding of payroll taxes, deductions, and compliance
Comfort working in payroll and HRIS platforms
Excellent communication and organization skills
Must be able to work in-office (Louisville, KY)

Nice To Haves

Experience working for a payroll provider or HR technology company
Payroll certifications (FPC, CPP, PHR, SHRM-CP)
Time & labor management system experience

Responsibilities

Serve as the primary payroll support contact for approximately 150 client accounts, assisting clients as they process payroll, troubleshooting issues, and ensuring accurate use of the payroll system
Train clients to confidently manage their payroll systems
Serve as the primary support contact for payroll-related questions
Troubleshoot payroll, tax, and system issues independently
Maintain earnings, deductions, tax codes, and banking settings
Ensure compliance with federal, state, and local payroll regulations
Support quarterly reconciliation and partner with tax teams
Communicate with clients via phone, email, and screen sharing
Document changes and resolutions clearly