Payroll Account Executive

CIP Recruiting Services • Cambridge, MA

just now • Hybrid

About The Position

CIP Payroll is seeking a Payroll Account Executive to lead client relationships and oversee payroll operations across a growing portfolio of clients. This role is designed for someone who understands payroll but prefers to operate at a higher level, focusing on client experience, accuracy, and team oversight, rather than day-to-day processing. You will serve as the primary point of contact for clients while managing an internal team responsible for payroll execution. This role is client-facing and relationship-driven, focused on oversight, accuracy, and delivery, and is a key driver of payroll service quality and growth. The role involves managing approximately 6–10 clients and overseeing 1–2 payroll processors supporting these accounts. CIP Payroll is part of The CIP Group, delivering integrated Payroll, HR, Benefits, and Retirement services. This role is part of a strategic growth initiative to scale the payroll division while maintaining a high level of service and accuracy, and you will play a direct role in shaping how we deliver payroll services to our clients.

Requirements

• 5+ years of payroll experience
• Experience with systems such as PRISM HCM, Paylocity, ADP, Rippling or similar platforms
• Strong understanding of payroll compliance and tax fundamentals
• Proven ability to manage client relationships
• Highly organized with strong attention to detail
• Clear, professional communicator
• Minimum of 5 years of payroll experience, with a proven track record of accuracy and reliability
• Proficiency in PRISM HCM, Paylocity, or ADP payroll systems is required
• Strong problem-solving skills and the ability to thrive in a fast-paced environment
• Exceptional attention to detail and organizational skills; zero-error tolerance is a must
• Experience handling employee relations, including onboarding and offboarding
• Ability to manage multiple clients simultaneously while maintaining high-quality standards
• Excellent written and verbal communication skills
• Familiarity with payroll compliance regulations and best practices
• Live in the Boston / Metrowest Boston area and ability to visit client sites 1 - 2 times per month, as needed

Nice To Haves

• Experience leading or mentoring team members preferred

Responsibilities

• Serve as the main contact for assigned payroll clients
• Lead client meetings and ongoing service communication
• Build strong, trusted relationships and deliver a high-touch experience
• Review payroll summaries, reports, and documentation prior to submission
• Ensure payroll is accurate, compliant, and processed on time
• Act as final checkpoint before payroll is approved
• Oversee payroll processors supporting your client group
• Delegate and manage workflows to ensure efficiency and quality
• Provide guidance and support to administrative team members
• Troubleshoot payroll discrepancies and client issues
• Act as escalation point for complex matters
• Drive timely and accurate resolution
• Lead new client onboarding through first successful payroll
• Coordinate data collection, setup, and process alignment
• Ensure smooth transitions for both onboarding and offboarding

Benefits

• Competitive compensation and benefits package
• Flexibility to work remote (or hybrid in our Cambridge office), however travel to client sites within the Boston area is required
• Opportunities for professional growth and development within a supportive team environment
• A collaborative culture that values innovation and teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees