Payor Relations Manager

Cochlear • Lone Tree, CO

1d • $126,000 - $135,000 • Hybrid

About The Position

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. About the role Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! If you have experience manages and coordinates payor contracting, enrollment, and credentialing functions across Medicare, Medicaid, and commercial payors, this is a fantastic opportunity to join the global leader in implantable hearing devices! This role offers a hybrid or remote work environment dependent on place of residence. The Manager, Payor Relations manages and coordinates payor contracting, enrollment, and credentialing functions across Medicare, Medicaid, and commercial payors. This role ensures policies and processes support organizational strategy, compliance, and patient access. The manager serves as the primary point of escalation for payor-related issues, oversees operational performance, and leverages data insights to optimize workflows. Additionally, this position leads cross-functional collaboration with reimbursement, finance, operations, and compliance teams to drive efficiency and continuous improvement.

Requirements

• Bachelor’s degree in business, healthcare administration, or related field OR equivalent work experience
• 5+ years of experience in payor contracting, payor relations, or managed care within the healthcare industry.
• 2+ years of direct people management experience.
• Demonstrated success negotiating and managing contracts with Medicare, Medicaid, and commercial payors.
• Strong knowledge of healthcare reimbursement, benefit structures, credentialing, and compliance requirements.
• Experience with payor enrollment and credentialing processes.
• Advanced analytical skills with the ability to interpret data and generate actionable insights.
• Excellent written and verbal communication skills, including the ability to present to senior leadership.
• Proficiency with Microsoft Office Suite and relevant business technology platforms.

Responsibilities

• Manage and oversee payor contracting, enrollment, and credentialing activities to support patient access and business objectives.
• Implement policies and procedures that ensure compliance with regulatory and payor requirements.
• Serve as escalation point for complex payor-related issues, providing resolution and guidance to supervisors and staff.
• Analyze operational and performance data to identify trends, monitor outcomes, and present findings to leadership to inform strategic decisions.
• Collaborate with reimbursement, finance, operations, and compliance teams to align payor activities with organizational goals.
• Lead process improvement initiatives to enhance efficiency, accuracy, and compliance across payor functions.
• Develop and maintain relationships with payors to support contracting and enrollment objectives.
• Provide leadership, coaching, and development for supervisors and staff to promote operational excellence and professional growth.

Benefits

• competitive wages and benefits
• Pay Range in the United States: $126,000 - $135,000 based upon experience, as well as an annual bonus opportunity of 15% of base salary.
• Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees