Payor-Partner Programs Specialist

Noble Health Services • City of Syracuse, NY

89d • $18 - $22

About The Position

Responsible for all aspects related to management of hub services relationships, entering of medication orders, and customer service for patients/providers in a call center environment.

Requirements

• Broad knowledge of medications, physician orders, and pharmacy systems
• Effective communication skills
• Outstanding customer service skills
• Excellent organization skills
• Ability to multitask and prioritize
• Excellent computer and keyboarding skills
• Minimum: High School Diploma or GED
• Past experience in a customer service-related field

Nice To Haves

• Preferred: Pharmacy technician or related certification
• Preferred: 6 months experience in a call center environment
• Preferred: 12 months experience as a pharmacy technician

Responsibilities

• Provide direct support and serve as primary point of contact patients of designated third-party payers
• Follow customized patient support service models and programs to meet and exceed client expectations
• Follow established protocol and non-standard service models to provide the highest quality of services to patients
• Serve as subject matter experts on the intricacies of selected payer partner programs and assist patients in ensuring the correct triage and handling
• Responsible for assisting in the implementation of process improvement to ensure a streamlined patient relationship consistent with selected payer specifications
• Responsible to receive triage patient calls from general call center for handling
• Responsible for accurate selecting billing and shipping methods for incoming patient orders and setting up delivery of patient orders as necessary
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Document patient reported information into TherigySTM
• Document and reporting information via McKesson EnterpriseRX
• Document and research plan specific information in partner CRM/tools
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Benefits

• $18.50 - 22.00 per hour
• The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees